1. What is your name and your position on PERNEC?
My name is Noorzana Ghazali and i am holding the position as Operation & Technical Support Manager.
2. Can we know what the business background of PERNEC is?
(Given a photostated document explained about PERNEC business background)
3. Is there any additional business run by PERNEC?
Yes. For example, wifi, prepaid calling card.
4. How many workers are working here and how is their knowledge in computer?
About 1400workers. Most or 90% of them have knowlegde in computer. Most of them are technical people, done for exchange, payphones and all. They have basic in excel, powerpoint and such.
5. Does PERNEC apply Information Technology in the business?
Yes. IT is apply in intranet, email, internet, website and suchs. We also have e- comm like procurement system and Team synthesis as PM system.
6. How does IT help the business operation?
IT help us by do our purchasing and procurement using systems. We have accounting system for financial and project management system. IT also help us by monitoring the phone using a system.
7. Does PERNEC have budget for IT application?
Yes. On hardware, software, maintenance and all.
8. What are the business processes for customer if they want to make an order or business process?
Usually by direct negotiation, tender, networking connection.
9. How about business process for other organization/ suppliers to make an order or purchase?
(Given a photostated document explained about business process in PERNEC)
10. What are the marketing strategies used by PERNEC?
Usually by promoting the products through our website, booths at some functions or events like career fair. If there's a new product, we usually call the press to promote it.
11. Which company are the competitors and how does PERNEC compete with other organizational?
Basically our competitors are those with switch recruitment. Others like Alcatel, Ericsson, Time Reach and more.
12. In what area PERNEC want to enhance in future?
We would like to increase our revenue, create new product, reduce operation cost by control overtime, purchases and suchs.
13. What are the problems or obstacles that normally face by PERNEC?
Technology - the changes of technology. In future, everybody have cell phones and there are few messengers in internet where people can communicate with free charges. People won't use public phone anymore.
14. How does PERNEC overcome this problem?
By reducing the operation cost or by developing a vandalisme project as educate school student about vandalisme. Make the payphone attractive for people to use. And the maintanence.
15. How does PERNEC manage all those data and information?
We have one department that manage all the data and information here in PERNEC.
16. What databases are these organizational are using?
In IT view, we have sales database, financial database, and all. Software that we use are SQL, Linux and such.
17. Does PERNEC give importance to IT application or software?
Yes.
18. What is the software currently used?
Vista, Linux, SQL, Server- base, TRIM (ontext document)
2. Can we know what the business background of PERNEC is?
(Given a photostated document explained about PERNEC business background)
3. Is there any additional business run by PERNEC?
Yes. For example, wifi, prepaid calling card.
4. How many workers are working here and how is their knowledge in computer?
About 1400workers. Most or 90% of them have knowlegde in computer. Most of them are technical people, done for exchange, payphones and all. They have basic in excel, powerpoint and such.
5. Does PERNEC apply Information Technology in the business?
Yes. IT is apply in intranet, email, internet, website and suchs. We also have e- comm like procurement system and Team synthesis as PM system.
6. How does IT help the business operation?
IT help us by do our purchasing and procurement using systems. We have accounting system for financial and project management system. IT also help us by monitoring the phone using a system.
7. Does PERNEC have budget for IT application?
Yes. On hardware, software, maintenance and all.
8. What are the business processes for customer if they want to make an order or business process?
Usually by direct negotiation, tender, networking connection.
9. How about business process for other organization/ suppliers to make an order or purchase?
(Given a photostated document explained about business process in PERNEC)
10. What are the marketing strategies used by PERNEC?
Usually by promoting the products through our website, booths at some functions or events like career fair. If there's a new product, we usually call the press to promote it.
11. Which company are the competitors and how does PERNEC compete with other organizational?
Basically our competitors are those with switch recruitment. Others like Alcatel, Ericsson, Time Reach and more.
12. In what area PERNEC want to enhance in future?
We would like to increase our revenue, create new product, reduce operation cost by control overtime, purchases and suchs.
13. What are the problems or obstacles that normally face by PERNEC?
Technology - the changes of technology. In future, everybody have cell phones and there are few messengers in internet where people can communicate with free charges. People won't use public phone anymore.
14. How does PERNEC overcome this problem?
By reducing the operation cost or by developing a vandalisme project as educate school student about vandalisme. Make the payphone attractive for people to use. And the maintanence.
15. How does PERNEC manage all those data and information?
We have one department that manage all the data and information here in PERNEC.
16. What databases are these organizational are using?
In IT view, we have sales database, financial database, and all. Software that we use are SQL, Linux and such.
17. Does PERNEC give importance to IT application or software?
Yes.
18. What is the software currently used?
Vista, Linux, SQL, Server- base, TRIM (ontext document)
