Assumption

Where Template
1. A user only can use payphone that available at the roadside.
2. A user have to go to the payphone to make calls .
3. A user have to find another payphone if the payphone is not in good condition.

Challenges
1.Not all available payphone can be used.
2.Limited payphone available.
3.Waste of time.

Ideas
1.Increased the amount of payphone.
2.Decreased the radius from one payphone to another.


Why Template
1.A user must insert coins/cards in order to make calls.
2.A user must know the recipient number in order to make calls .

Challenges
1.Run out of coins.
2.User might forgot the number.

Ideas
1.Use touch n go / credit card to make payment.


When Template
1. A user must make payment before using the payphone.
2.Daily checking in order to maintain the good condition of the payphone

Challenges
1.User out of cash.
2.Fraud between staff.

Ideas
1.Use debit card.
2.Hire reliable staff.

How Template
1.A user must follow the instructions in order to make calls.
2.User must make complaint in order to get the maintainance of payphone.

Challenges
1.Not all users are literated.
2.Time consuming.

Ideas
1.Use more GUI application.
2.Online complaint system.

What template
1. Build more Payphone is important to user in making calls.
2. Collecting payment is important to us.
3. Specialized equipment is required for maintenance.


Challenges
1. Keeping payphone in good condition is important to user.
2. Continue to exist & to be of service is important to us.
3. Some repair job can be performed with commonly available equipment


Ideas
1. Establish time-to-time maintenance program.
Better education & awareness in vandalism.
2. Continued with affordable rate for public user.
3. Replacement of payphone components using common equipment e.g screw driver.